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Frequently Asked Questions
IRAYA ALTHEA is an affordable luxury ethnic wear brand dedicated to creating timeless pieces that celebrate Indian craftsmanship. Every outfit is thoughtfully designed and carefully handcrafted to offer exceptional quality, elegance, and attention to detail for every special occasion.
Yes, we offer Partial Cash on Delivery (COD) on eligible orders. A partial advance payment is required to confirm your order, while the remaining balance can be paid upon delivery. Our team will contact you after your order is placed to verify your order details before processing.
As every outfit is made to order and undergoes careful quality checks before dispatch, our estimated delivery timelines are:
• Within India: 10–15 business days
• International: 15–25 business days
Delivery timelines may vary during festive seasons, public holidays, or for highly customized orders.
As each outfit is individually crafted specifically for you, we do not offer returns or exchanges. Before production begins, our team will personally contact you to confirm your order details, measurements (where applicable), and any customization requests to ensure everything is accurate.
Yes. Every effort is made to ensure that your outfit closely matches the product images displayed on our website. Since each piece is handcrafted and made to order, slight variations in embroidery placement, fabric texture, or colour may occur due to artisan craftsmanship, dye lots, and screen display settings. These subtle differences are a natural characteristic of handcrafted garments and make each piece uniquely yours.
Our customer support team is always happy to assist you with product inquiries, sizing guidance, order updates, or any other questions. You can reach us through WhatsApp, email, or our Support page, and we’ll get back to you as soon as possible.



